We send your parcel out the same day using Royal Mail when you order before 2pm. We post Monday - Friday (Excluding Bank Holidays).
UK Customers Only
Express UK Delivery ( 1 - 3 Days)
Order before 2pm on a working day with this method and your parcel will within 3 days. Order before 2pm For Next Day Delivery*. This option comes with a tracking number which can be tracked on Royal Mail.
Standard UK DELIVERY ( 3 - 7 Business Days)
Once order has been placed it will be dispatched the next day unless order before 2pm. Please note this method does not come with a tracking number and you are liable to contact Royal Mail if the parcel arrives damaged or gets lost. we will send you a proof of postage which contains your address door number and postcode to validate we have sent it.
International Customers Only
Express Delivery ( 5 - 7 Days)
Order before 2pm on a working day with this method and your parcel will arrive withing 5-7 business days*. This option allows you to be secured from lost or damage to your parcel caused by USPS. You will also recieve a tracking number which can be tracked on USPS.
STANDARD Delivery ( 5 to 14 days)
We send your parcel through Royal Mail/USPS. Please note: This option does not come with a tracking number; only a proof of postage receipt will be sent with your shipping confirmations ! please note if you choose this option and your parcel is lost you are not covered for a refund/exchange. However we will be able to resend your item if a delivery fee is paid again.
UK & International Customers
Please contact us on with your order number and describe what was wrong with your item; if you can include pictures that would speed up the process of an exchange/refund.
Please note all items must be in the same condition to be returned to us.
We do not exchange Earrings and body chains due to Hygiene reasons; however we do accept returns on everything else as long as they are in the same condition and packaging as they arrived including swimwear. If an item is returned to us worn we will return this to you.
HOW LONG DOES DELIVERY TAKE?
Delivery time will depend on the type of shipping option you choose at checkout. All times are approximate and cannot be guaranteed apart from UK Next Day delivery.
A summary of delivery times are listed below:
UK & Channel Islands: 3-5 business days.
Republic of Ireland: 4-5 business days.
Western Europe: 5-7 business days
Western USA & Canada: 5-7 business days.
Eastern Europe: 6-8 business days
Eastern USA & Canada: 6-8 business days
North Africa & Central Asia: 6-8 business days
South America, South Africa, Far East Asia and Oceania: 6-10 business days
WHERE IS MY ORDER?
If you have ordered within the last 24-48 hours then please be patient. Your item is in the postal system and is working its way towards you! Unfortunately our delivery times are only estimates and cannot be guaranteed, but we have found them to be accurate in the majority of orders. If the given time frame has passed and you have not received your order we will be able to track your item and can provide you with a tracking number.
WHAT TIME CAN I EXPECT MY DELIVERY?
Our couriers do their best to deliver your parcels to fit around your lifestyle. For single item orders you will generally receive this before 1pm on the expected day of delivery. For multi-item orders you will generally receive this before 6pm on the expected day of delivery.
* Please note Promoters Pr Package can take additional few days to dispatch.